Heimdall

Hi, I’m Heimdall , the all-seeing and all-hearing guardian sentry of Asgard.

You probably know me from films like Thor, Thor 2, Thor 3, and Thor 4.

As you’ve probably heard, the rainbow bridge Bifröst was destroyed, so I had to apply for a desk job. I’m now protecting the Python Community on Matrix with my unique abilities.

I’m online 24/7 and part of the moderation team. Please don’t try contacting me, since I’m not designed to answer or forward questions. When you see me writing something, it is probably one of the moderators having some fun.

If you want to report issues, check out the section “Reporting Issues” below.

What Heimdall does #

Heimdall is an advanced, feature rich moderation bot for large Matrix communities. The bot is written by Michael specifically for the needs of the Python Community on Matrix. As one of the biggest pure-Matrix communities, it has become difficult to counteract spam and scams. The tools available at the time the bot was created had major flaws and only basic protections. Heimdall is using statistics and Machine Learning to get the malicious actors under control, with less work for the moderators. In addition it is highly configurable and gives users the ability to help with. the moderation workload.

Reporting Issues #

If you experience an issue with our services, or you encounter any problem, that can be discussed in public, use our Meta Room .

If you experience or witness unacceptable behavior — or have any other concerns — please report it by contacting us via email

Name	Matrix	Matrix Identifier
defnull	defnull	@defnull:matrix.cccgoe.de
BrenBarn	BrenBarn	@brenbarn:matrix.org
ilex	ilex	@ilex:oakforest.in
Michael Sasser	Michael Sasser	@michael:michaelsasser.org

If you click on a moderators name or avatar, you get their profile page

All reports will be handled with discretion. In your report please include:

• Your contact information.
• Names (usernames and nicks, real names, and/or pseudonyms) of any individuals involved. If there are additional witnesses, please include them as well. Your account of what occurred, and if you believe the incident is ongoing.
• The date and time of the incident (or start of incident).
• Any additional information that may be helpful.

After filing a report, a representative will contact you personally, review the incident, follow up with any additional questions, and make a decision as to how to respond. If the person who is harassing you is part of the response team, they will recuse themselves from handling your incident. If the complaint originates from a member of the response team, it will be handled by a different member of the response team. We will respect confidentiality requests for the purpose of protecting victims of abuse.