Helpdesk

Using the Helpdesk Bot #

Just write a DM to the bot. The moderators will be notified and can respond to your issue. Your messages will be end-to-end encrypted and are not visible to anyone other than you and the moderators.

Reporting Issues #

If you experience an issue with our services, or you encounter any problem, that can be discussed in public, use our Meta Room .

If you experience or witness unacceptable behavior — or have any other concerns — please report it by contacting us via email

Name	Matrix	Matrix Identifier
defnull	defnull	@defnull:matrix.cccgoe.de
BrenBarn	BrenBarn	@brenbarn:matrix.org
ilex	ilex	@ilex:oakforest.in
Michael Sasser	Michael Sasser	@michael:michaelsasser.org

If you click on a moderators name or avatar, you get their profile page

All reports will be handled with discretion. In your report please include:

• Your contact information.
• Names (usernames and nicks, real names, and/or pseudonyms) of any individuals involved. If there are additional witnesses, please include them as well. Your account of what occurred, and if you believe the incident is ongoing.
• The date and time of the incident (or start of incident).
• Any additional information that may be helpful.

After filing a report, a representative will contact you personally, review the incident, follow up with any additional questions, and make a decision as to how to respond. If the person who is harassing you is part of the response team, they will recuse themselves from handling your incident. If the complaint originates from a member of the response team, it will be handled by a different member of the response team. We will respect confidentiality requests for the purpose of protecting victims of abuse.